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Authentic World Portal
 

Please read this page carefully before contacting our Technical Support service.

 
  Logging in to the Portal  
 
1. I have forgotten my username / password.
  
 

Your user details were emailed to you when you registered your details. If you no longer have this email, you can use the RETRIEVE DETAILS option on the login page. 

 
 
2. The system says my details have not been recognised.
  
 

This message can appear for several reasons,

(i) You must have been issued with a username from either your institute or Authentic World Ltd.

(ii) Before logging in for the first time, you must register your username by choosing NEW USER from the login page.

(iii) Ensure that you are typing in your username and password correctly.

If you have forgotten your login details, see above.

 
 
3. When logging in, the system returns me to the front page     with no error message.
  
   
  Registering your Username  
 
1. The system says my details cannot be found.
 
 

This message can appear for several reasons,

(i) You must have been issued with a username from either your institute or Authentic World Ltd.

(ii) Ensure that you are typing in your username and password correctly.

If you have forgotten your login details, see above.

 
  2. The system says my username has already been registered.  
 

You have already registered your username.

You only need to go through this process once. You can log into the Portal from the front page using your username and the password you chose when you first registered.

If you have forgotten your login details, see above.

 
  3. The system says my password choices must match.  
  When choosing a password for the Portal, you must confirm your choice by typing it in correctly twice. This error will occur if your choices do not match.  
  4. The system says my email choices must match.  
  When supplying an email address, you must confirm it by typing it in correctly twice. This error will occur if your choices do not match.  
  5. Why do you need my email address?  
 

We require this information so we can send you your user details if you forget them.

Your email address will NOT be forwarded to any third party companies.